Auto-Renewal Service

The service is provided by Digital River, Kaspersky Lab’s e-commerce partner. The Auto-Renewal Service is an easy and convenient way to ensure that your computer, personal data and financial information always remain protected. With the Auto-Renewal Service the license for your Kaspersky Lab product will be extended automatically before it expires, thereby providing you with seamless protection.

What is the Auto-Renewal Service?

Worry-free: Your Kaspersky Lab software will be renewed automatically. You don’t need to get a new activation code and your protection will continue seamlessly.
Saves time: When your license expires, you’ll automatically be charged the rate applicable at the time, plus local taxes.
Puts you in complete control: you can cancel the service at any time.

How does it work?

How will my subscription be automatically renewed?

Please be aware that you do not need to do anything to renew your subscription. Prior to its expiry you will receive an email stating the amount and on which date you will be charged. You can cancel the Auto-Renewal Service, or do nothing. You can easily cancel the Auto-Renewal Service by following the links in the email. The charge will be made on the same credit card that you used for your original purchase. You will then receive a confirmation email upon successful renewal. Your Kaspersky Lab software will be renewed automatically. You do not need a new activation code or to do anything else in order to stay protected for the next period. Your license will be extended automatically and you will remain protected without ever having to hit another button.

If for any reason it is not possible to charge the card (for example, your credit card has expired) you will receive a reminder by email advising you to update your credit or debit card information accordingly. If you are unable to resolve the problem immediately and your subscription expires, please visit the Kaspersky Lab Renewal & Upgrade Center.

Note: Your new license period begins as soon as you complete your purchase. To get maximum value, please do not wait before activating your license.

How can I cancel my Auto-Renewal Service?

To cancel your Auto-Renewal please Look Up Your Order and follow the instructions below:

  • Enter your details as requested.
  • Your order number and password can be found on your order confirmation page or in the order confirmation email that you will have received when making the original purchase.
  • Alternatively you can log in using your email address and the last 5 digits of your credit card.
  • Once you are logged in you will be able to see your order details.
  • Under subscription details click on the 'cancel' button.
  • Click 'continue' on the next page you see.
  • You may see a pop up message that says 'The webpage you are viewing is trying to close the tab'. Click yes.
  • Your auto renewal will now be stopped. You should receive an email within 24 hours confirming that the auto renewal has been stopped. If you do not see this email please check in your junk or spam folder.
  • Your product will still be active until the subscription expiry date.