Barclays FAQ

If you are having problems with your software, we hope you will find a solution below. Click a question to expand and view the answer:

  • Question 1

    I've received my activation code but when I apply it, Kaspersky is stating that the license has already expired. What do I do now?

    This might be because you have received a copy of your previous activation code. This can sometimes happen due to one of the following reasons:

    • You applied for a new activation code from Barclays when your current license has 14 or more days remaining on its validity period.


    • When applying for a renewal through your online banking, you selected the option 'apply' or 'register' instead of 'renew'.

    If you have less than 14 days left on your existing license please access your Online banking account and click the 'Kaspersky Offer' link, located at the right hand side of the page at the very bottom of the 'Interested in: Menu'. Select the 'Renew' option on the following page and follow the on-screen instructions to complete the renewal process. You should then receive a new activation code from Barclays. If for some reason you still receive an expired code after following the procedure, please contact Barclays directly on 0845 600 2323 (Call rates).

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  • Question 2

    When I am trying to register my details it is giving me the error 'something's not right'. What shall I do?

    During the registration process, the details entered on the application form must match the details registered against your online banking membership details. It is recommended that you use the same details that are displayed at the top of your online banking 'At A Glance' / 'My portfolio' screen.

    Please log into your Barclays Online banking and complete the process again, carefully checking your details are correct.

    If you still have further difficulties please call the Barclays online helpdesk directly on 0845 600 2323 (Call rates).

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  • Question 3

    I have heard that there is a new version called KIS 2015. Can I upgrade to this version?

    Yes, you can upgrade to Kaspersky Internet Security 2015. Simply download the latest version from this page. Save the download to a convenient location (e.g. Desktop or Downloads). Once the download is complete, close all programs. You can choose to install it on top of your current version or, uninstall your current version via Start > Control Panel> Uninstall a program or Programs and Features. After your machine has restarted, simply install the 2015 version by double-clicking on the downloaded file that you have saved. Follow the installation wizard. Once installation is complete you will then be asked to activate the software.

    1. Choose to activate a commercial licence
    2. Activate commercial licence
    3. Enter your 20 digit activation code
    4. Click Activate

    This should now complete and you should see the message: "Activation completed successfully". Please click finish to complete the process. If you require further help activating your 2015 version, the question on activation codes may be helpful.

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  • Question 4

    I have heard that there is a new Kaspersky Internet Security for Mac 2015 - is this available via the offer?

    Yes, Barclays have added Kaspersky Internet Security for Mac 2015 to the security offer. To download the 30 day trial version please go to

    You can then apply for your 12-month activation code by calling Barclays Online Helpdesk on 0845 600 2323 (Call rates) and quote the offer code KAV-MAC.

    Once you receive your activation code, enter it into the trial software to then