{"id":6672,"date":"2016-01-25T05:52:05","date_gmt":"2016-01-25T10:52:05","guid":{"rendered":"https:\/\/kasperskydaily.com\/uk\/?p=6672"},"modified":"2019-11-22T10:11:42","modified_gmt":"2019-11-22T10:11:42","slug":"update-problems-solved","status":"publish","type":"post","link":"https:\/\/www.kaspersky.co.uk\/blog\/update-problems-solved\/6672\/","title":{"rendered":"Tip of the week: how to solve database update issues"},"content":{"rendered":"

Keeping your antivirus databases up-to-date is just as important as the initial installation. Kaspersky Lab products update automatically, but very\u00a0occasionally,\u00a0database errors can occur that require your attention.<\/p>\n

If your security solution window turns red and and shows the \u2018Database extremely out of date\u2019 warning, or you have a \u2018license issue\u2019, try updating your software manually. To do that, click on the program icon in the lower right corner of the display and choose \u2018Update.\u2019<\/em><\/p>\n

\"1_EN\"<\/p>\n

If that doesn\u2019t work and the program window doesn\u2019t change its colour to green, you should do the following:<\/p>\n

1. Check the system date: your PC might be living in the future.\u00a0This can confuse your security solution, which downloads new databases and compares them with the system data and considers databases being out of date. As soon as you set the proper date, the\u00a0problem should resolve itself.<\/p>\n

2. Set up proper proxy server settings. To do that, open the product\u2019s settings window and click on the Additional->Network Settings->Proxy Server Settings<\/strong>.<\/p>\n

\"3_EN\"<\/p>\n

3. Set your browser proxy settings to default values. Here you can find how to do it for Internet Explorer<\/a>, Google Chrome<\/a> and Firefox<\/a>.<\/p>\n

4. Follow the links in this article<\/a> to check if there are any Kaspersky Lab update servers available. If you cannot access any of these links, your PC may be infected with a virus, which blocks access to Kaspersky Lab resources. In this case you should download Kaspersky Virus Removal Tool<\/a> and run a system scan<\/a>.<\/p>\n

5. If you use a laptop, check the energy-saving settings of your security solution. For that open the Settings->Performance<\/strong> window. If the energy saving setting (\u2018Disable scheduled tasks while running on battery power\u2019) is checked, then your antivirus will not update antivirus databases until your device is plugged in.<\/p>\n

\"4_EN_new\"<\/p>\n

6. Open the Update Settings and check, which access rights are used to run the program. For that open Settings->Additional->Update setting->User account Settings<\/strong>. While here, you should choose the administrator account.<\/p>\n

\"5_EN\"<\/p>\n

If, after following these steps the issue is still not resolved,\u00a0please visit our Knowledge base<\/a> or send an email to our technical support service.<\/p>\n","protected":false},"excerpt":{"rendered":"

How to resolve database update issues with your Kaspersky security solution.<\/p>\n","protected":false},"author":668,"featured_media":6671,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7,9],"tags":[2412,1151,329,180,870,97,1271,121],"class_list":{"0":"post-6672","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-products","8":"category-tips","9":"tag-advice","10":"tag-antivirus","11":"tag-kaspersky-anti-virus","12":"tag-kaspersky-internet-security","13":"tag-kaspersky-total-security","14":"tag-security-2","15":"tag-tip","16":"tag-updates"},"hreflang":[{"hreflang":"en-gb","url":"https:\/\/www.kaspersky.co.uk\/blog\/update-problems-solved\/6672\/"},{"hreflang":"en-ae","url":"https:\/\/me-en.kaspersky.com\/blog\/update-problems-solved\/5293\/"},{"hreflang":"ar","url":"https:\/\/me.kaspersky.com\/blog\/update-problems-solved\/3676\/"},{"hreflang":"en-us","url":"https:\/\/usa.kaspersky.com\/blog\/update-problems-solved\/6580\/"},{"hreflang":"es-mx","url":"https:\/\/latam.kaspersky.com\/blog\/update-problems-solved\/6555\/"},{"hreflang":"es","url":"https:\/\/www.kaspersky.es\/blog\/update-problems-solved\/7556\/"},{"hreflang":"it","url":"https:\/\/www.kaspersky.it\/blog\/update-problems-solved\/7311\/"},{"hreflang":"ru","url":"https:\/\/www.kaspersky.ru\/blog\/update-problems-solved\/10595\/"},{"hreflang":"tr","url":"https:\/\/www.kaspersky.com.tr\/blog\/update-problems-solved\/4403\/"},{"hreflang":"x-default","url":"https:\/\/www.kaspersky.com\/blog\/update-problems-solved\/11122\/"},{"hreflang":"pt-br","url":"https:\/\/www.kaspersky.com.br\/blog\/update-problems-solved\/6048\/"},{"hreflang":"de","url":"https:\/\/www.kaspersky.de\/blog\/update-problems-solved\/6789\/"},{"hreflang":"ja","url":"https:\/\/blog.kaspersky.co.jp\/update-problems-solved\/10156\/"},{"hreflang":"ru-kz","url":"https:\/\/blog.kaspersky.kz\/update-problems-solved\/10595\/"},{"hreflang":"en-au","url":"https:\/\/www.kaspersky.com.au\/blog\/update-problems-solved\/11122\/"},{"hreflang":"en-za","url":"https:\/\/www.kaspersky.co.za\/blog\/update-problems-solved\/11122\/"}],"acf":[],"banners":"","maintag":{"url":"https:\/\/www.kaspersky.co.uk\/blog\/tag\/advice-2\/","name":"advice"},"_links":{"self":[{"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/users\/668"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=6672"}],"version-history":[{"count":2,"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6672\/revisions"}],"predecessor-version":[{"id":17806,"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/posts\/6672\/revisions\/17806"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/media\/6671"}],"wp:attachment":[{"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=6672"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=6672"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kaspersky.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=6672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}