When a security issue affects your IT infrastructure, you need it resolved without delay and without having to redirect your IT team away from other important tasks. You need access to security experts who know the quickest, safest and most effective way to resolve your issue – and that’s precisely what Kaspersky Maintenance Service Agreement ( MSA ) provides.
24x7x365 access to our dedicated priority support line with a guaranteed response time, so you know exactly how long it will take to address your issue.
Patches developed by our experts and delivered to you right away to remedy specific problems affecting the operation of Kaspersky Lab products in your specific IT environment.
Your Dedicated Technical Account Manager with the authority to mobilise any Kaspersky Lab expert directly on your behalf, to ensure your issue is prioritised and solved fast and fully.
Gain access to a wide range of globally recognised security and engineering experts, including specialists in product support, anti-malware research, content filtering research, product development and update release.
Enjoy the support of our top product experts in addressing any issues you may face with product usage, such as:
Everyday changes in the threat landscape
Lack of visibility due to IT systems complexity
Low downtime tolerance levels
Lack of in-house expertise and IT staff resources
High cost of a security incident
High operational IT costs