Cancellations and Refunds
Subscription is automatically renewed at the end of a subscription period, for the subsequent period, until you cancel it. If you don't want to continue your subscription for the next term, you can simply cancel it. If you want to get your money back for the latest period you have paid for, you need to request a refund. On this page you can find all the details about how cancellations and refunds work and what steps you need to take.
How can I cancel my subscription?
For orders placed through Digital River (DR* on billing statement, or an order number with 11-12 digits. Example: 157114103639)
To cancel your subscription, log in to your Digital River account and follow the instructions below:
- Enter your email address and last 4 digits of your credit card, or enter the order number and password that can be found in the order confirmation email
- Once logged in you will see Cancel and Renewal buttons
- Press Cancel button to cancel your subscription
For orders placed through Nexway (NW on billing statement, or an order number with both numbers and letters. Example: 1AB2CDDEFJH)
If you purchased Kaspersky Basic, Kaspersky Standard, Kaspersky Plus, Kaspersky Premium or (from April 10 2023) Kaspersky Safe Kids or Kaspersky VPN, you can cancel your subscription through your My Kaspersky account. To cancel:
- Log in to my.kaspersky.com
- Go to your subscription page
- Click Manage Subscription
- Select Cancel Subscription and follow the steps to confirm cancellation
If you purchased Kaspersky Safe Kids or Kaspersky VPN before April 10 2023, or any other Kaspersky application at any time:
- Log in to your Nexway account
- Click on your subscription to view details
- In the Manage subscription section, click Cancel
- Confirm the cancellation
You can also cancel your subscription by contacting Kaspersky Customer Support.
What happens if I cancel my subscription?
When you cancel your subscription you discontinue the automatic charges for subsequent subscription periods. Your current subscription period will continue to provide you with full protection until the expiration date. After this date, your subscription will end, and you will not be charged for any subsequent periods.
Please note that cancellation only applies to the next scheduled payment and does not provide a refund for a payment that has already been made. Because automatic billing occurs in advance of the end of your current subscription period, a subscription that is cancelled during the rest of the period will remain active until the end of the subsequent period. For example, if your subscription has been renewed for the next year and there are 2 weeks left of your current period, it will end 1 year and 2 weeks later. Should you wish to cancel the early renewal payment for the next year and terminate your subscription in 2 weeks when it is due to end, you would need to request a refund.
How do I get a refund?
You can request a refund within 30 days from the date of the order. Payments made for a purchase in the Kaspersky online store or automatic payments for subscription renewal can be refunded. To request a refund, contact Kaspersky Customer Support.
Please have the following information ready:
- Date of purchase
- Name and email address you specified during purchase
- Order number
What happens when I request a refund?
Once you make a request, our customer support specialist will check if all the provided information is correct and the request meets the criteria of the refund policy. Once the information is confirmed and a refund is initiated, funds will be credited to your account within 5-7 business days.
Your subscription will then be cancelled accordingly. If you request a refund for an initial purchase and the subscription is currently active, then the subscription will be cancelled and instantly turn to the expired state. Same works for the automatic renewal payment unless a refund request is made for a subscription period that has not yet begun (i.e. within the automatic billing period approximately 2 weeks before your current subscription period ends). In that case, subsequent subscription period will not start, but your current subscription period will continue to provide you with full protection until the expiration date.